Privacy policy

At Hayavadana Creations, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, contact us, visit our offline store, or otherwise interact with our services.

By accessing or using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, contact us, visit our store, or subscribe to our communications, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • City, State, Country, and Postal Code

Order & Transaction Information

We may collect information relating to:

  • Products purchased

  • Order history

  • Transaction reference details

  • Shipping preferences

  • Returns, exchanges, and refund requests

Important: Hayavadana Creations does not store your debit card details, credit card details, UPI PIN, net banking credentials, or other sensitive payment information. Payments made through our online store are processed securely through trusted third-party payment service providers.

Technical & Usage Information

When you browse our website, certain information may be collected automatically, including:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on the Website

  • Website Usage Patterns

  • Referral Sources

2. Consent

By placing an order, creating an account, subscribing to communications, contacting us, visiting our services, or otherwise providing personal information through our website or other business channels, you consent to the collection, use, and processing of your information as described in this Privacy Policy.

Where required by law, we will obtain your consent before using your information for marketing or promotional purposes.

Withdrawal of Consent

You may withdraw your consent for receiving marketing communications at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting our customer support team

  • Requesting removal from promotional SMS or WhatsApp communications

Withdrawal of consent shall not affect information already processed for legitimate business or legal purposes.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide customer support

  • Verify transactions and prevent fraud

  • Send order confirmations and order updates

  • Process refunds, returns, and exchanges

  • Improve website functionality and customer experience

  • Respond to inquiries and feedback

  • Maintain records of transactions and customer interactions

  • Comply with legal and regulatory obligations

With your consent, we may also use your information to:

  • Send promotional offers

  • Notify you about new arrivals

  • Share festive collections and sale announcements

  • Send marketing communications through email, SMS, or WhatsApp

You may opt out of marketing communications at any time.

4. WhatsApp, SMS & Marketing Communications

By providing your contact details, you consent to receiving transactional communications related to:

  • Order confirmations

  • Shipping updates

  • Delivery notifications

  • Customer support communications

If you choose to subscribe to marketing communications, we may also send:

  • Promotional offers

  • New collection launches

  • Exclusive discounts

  • Festival and seasonal sale announcements

You may unsubscribe from promotional communications at any time.

5. Sharing of Information

We value your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with:

Delivery & Logistics Partners

To process and deliver your online orders.

Payment Service Providers

To securely process payments and refunds.

Technology & Service Providers

For website hosting, analytics, communication services, payment processing, and operational support.

Legal Authorities

Where disclosure is required by law, regulation, court order, government request, or to protect our legal rights.

All third-party service providers are expected to maintain appropriate security and confidentiality standards.

6. Third-Party Services

Certain third-party service providers, including payment gateways, shipping partners, analytics providers, communication platforms, and other service providers, may collect, use, and process information necessary to provide their services.

These providers operate under their own privacy policies. We encourage you to review their privacy practices before using their services.

Where such providers are located in different jurisdictions, your information may be subject to the laws applicable in those jurisdictions.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Maintain shopping cart sessions

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve customer experience

  • Measure marketing effectiveness

Cookies may be used by:

  • Shopify

  • Google Analytics

  • Meta (Facebook & Instagram)

  • Other authorized service providers

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

Our security measures may include:

  • SSL encryption

  • Secure payment processing

  • Restricted access to customer information

  • Regular monitoring and security practices

While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain business records

  • Comply with tax, accounting, and legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, we will securely delete, anonymize, or archive it in accordance with applicable laws.

10. Your Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Update your personal information

  • Request deletion of personal data

  • Withdraw marketing consent

  • Request clarification regarding how your information is processed

To exercise these rights, please contact us using the contact information provided below.

11. Third-Party Websites & Links

Our website may contain links to third-party websites, social media platforms, or external services.

Once you leave our website, this Privacy Policy no longer applies.

We are not responsible for the privacy practices, security, or content of third-party websites and encourage you to review their respective privacy policies before sharing personal information.

12. International Users

If you access our website from outside India, you acknowledge and agree that your information may be transferred to, stored, and processed in India or other jurisdictions where our service providers operate.

By using our website, you consent to such transfers and processing, subject to applicable laws.

13. Children's Privacy

Our services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that information has been collected from a minor without appropriate consent, we will take reasonable steps to remove such information.

14. Disclosure Required by Law

We may disclose your personal information if required to:

  • Comply with applicable laws

  • Respond to legal requests or court orders

  • Enforce our Terms & Conditions

  • Protect our rights, customers, business operations, or property

  • Prevent fraud, misuse, or unlawful activities

15. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, customer information may be transferred as part of the transaction, subject to applicable laws and data protection requirements.

16. Changes to This Privacy Policy

We reserve the right to modify, update, or replace this Privacy Policy at any time.

Any changes will be posted on this page along with the updated Effective Date.

Your continued use of the website following any changes constitutes acceptance of the revised Privacy Policy.

17. About Hayavadana Creations

Hayavadana Creations commenced its business operations on May 9, 2026, and operates through both offline and online stores.

Business Address

Hayavadana Creations
3rd Floor, Srinivasam Building, Flat No. 301, 371,
HMT Hills Road, HMT Hills, Road, Near JNTU,
Pragathi Nagar, Hyderabad, Telangana – 500085, India.

18. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Hayavadana Creations

Phone: +91 8247257771
Email: hayavadana1802@gmail.com

Address:
3rd Floor, Srinivasam Building, Flat No. 301, 371,
HMT Hills Road, HMT Hills, Road, Near JNTU,
Pragathi Nagar, Hyderabad, Telangana – 500085, India.

We will make reasonable efforts to respond to privacy-related requests in a timely manner.