Terms of service

Welcome to Hayavadana Creations. By accessing our website, placing an order, purchasing our products, visiting our offline store, or otherwise using our services, you agree to comply with and be bound by the following Terms & Conditions.

Please read these Terms & Conditions carefully before using our website or services.

1. Acceptance of Terms

By using this website, creating an account, placing an order, purchasing products, or otherwise engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return, Refund & Exchange Policy.

If you do not agree with any part of these Terms & Conditions, please discontinue use of the website immediately.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age, or

• You are accessing the website under the supervision of a parent or legal guardian.

• You are legally capable of entering into binding contracts under applicable laws.

3. Products & Product Information

Hayavadana Creations offers fashion, ethnic wear, textile products, and other products through its online and offline stores.

While we strive to provide accurate product descriptions, specifications, photographs, and other information:

• Product colors may slightly vary due to lighting, photography, monitor settings, and screen resolutions.

• Minor variations in weaving, embroidery, zari work, prints, texture, or fabric finish may occur.

• Handmade and handcrafted products may contain natural irregularities that are not considered defects.

• Product dimensions and weight may vary slightly.

Such variations are normal characteristics of textile and fashion products and shall not automatically be treated as manufacturing defects.

4. Pricing, Discounts & Promotions

• All prices are displayed in Indian Rupees (INR), unless otherwise stated.

• Prices are inclusive of applicable taxes unless otherwise stated.

• Prices, discounts, offers, promotions, and product availability may change without prior notice.

• Promotional campaigns are subject to stock availability and applicable terms.

• We reserve the right to modify, suspend, or discontinue any promotion at any time.

• If a product is listed at an incorrect price due to a technical, human, or system error, we reserve the right to cancel the order and issue a refund for any amount already paid.

5. Orders & Payments

Orders are considered confirmed only after successful payment and order confirmation.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary.

Orders may be cancelled due to:

• Stock unavailability

• Pricing errors

• Technical issues

• Fraud detection concerns

• Incomplete or inaccurate customer information

• Other legitimate business or operational reasons

If payment has already been received for a cancelled order, the applicable amount will be refunded through the original payment method, subject to the applicable payment provider's processing timelines.

6. Shipping & Delivery

We offer shipping through trusted logistics and delivery partners for locations where our delivery services are available.

Shipping charges may be calculated based on:

• Product weight

• Package dimensions

• Delivery location

• Shipping method selected

Please note:

• Delivery timelines are estimates only and are not guaranteed.

• Delays caused by courier partners, weather conditions, government restrictions, strikes, natural events, technical issues, or other unforeseen circumstances may be beyond our control.

• Customers are responsible for providing accurate and complete shipping details.

• Re-shipping charges may apply where an order cannot be delivered due to an incorrect, incomplete, or inaccessible address provided by the customer.

• Customers may be required to provide additional information or cooperation where necessary for successful delivery.

For international orders, where available:

• Customs duties, import taxes, VAT, and other local charges are the responsibility of the customer.

• Hayavadana Creations has no control over customs clearance procedures or charges imposed by destination countries.

• Delivery timelines for international shipments may vary depending on customs and local delivery procedures.

7. Returns, Refunds & Exchanges

We maintain quality checks before dispatching products.

To raise a claim regarding damage, defects, shortages, wrong products, or missing items, customers must comply with our Return, Refund & Exchange Policy.

Mandatory Unboxing Video Requirement

A clear and continuous unboxing video is mandatory for return, replacement, exchange, or refund claims.

The video must clearly show:

• The sealed package before opening

• Shipping label

• Complete opening process

• Product condition immediately after opening

• Product tags and packaging

Claims submitted without valid unboxing video evidence may not be accepted.

Return Conditions

Where a return is approved, the product must generally be:

• Unused

• Unwashed

• Undamaged, except where the claim concerns damage received

• In its original condition

• In original or appropriate protective packaging

• With original tags, labels, and accessories intact

Refunds, replacements, or exchanges will be processed only after the returned product has been received and inspected and the request has been approved under our Return, Refund & Exchange Policy.

For complete eligibility requirements and procedures, please refer to our Return, Refund & Exchange Policy.

8. Product Care Disclaimer

Customers are responsible for following the care instructions applicable to each product.

Hayavadana Creations shall not be responsible for damage resulting from:

• Improper washing

• Machine washing where hand washing is recommended

• Bleaching

• Ironing at excessive temperatures

• Improper dry-cleaning

• Improper storage

• Exposure to chemicals or perfumes

• Other improper handling or care

9. User Responsibilities

By using this website, you agree to:

• Provide accurate and complete information.

• Maintain the confidentiality of your account credentials.

• Use the website only for lawful purposes.

• Not engage in fraudulent transactions.

• Not interfere with website security or functionality.

• Not upload malicious software, viruses, or harmful content.

• Not misuse discounts, coupons, referral programs, or promotional offers.

• Not impersonate another person or provide misleading information.

• Not attempt to gain unauthorized access to our systems or customer information.

Violation of these Terms & Conditions may result in suspension or termination of access to our website or services.

10. Intellectual Property Rights

All content available on this website, including but not limited to:

• Product photographs

• Videos

• Graphics

• Logos

• Text

• Designs

• Website layouts

• Branding materials

• Other original content

is owned by or licensed to Hayavadana Creations and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, transmitted, or commercially used without prior written permission, except where permitted by applicable law.

11. Website Availability

We strive to keep our website available and functional. However, we do not guarantee uninterrupted, error-free, or continuous access.

The website may be temporarily unavailable due to:

• Maintenance activities

• System upgrades

• Technical issues

• Server outages

• Internet connectivity issues

• Third-party service interruptions

• Security measures

• Other circumstances beyond our reasonable control

Hayavadana Creations shall not be liable for losses arising solely from temporary website interruptions, to the extent permitted by applicable law.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Hayavadana Creations shall not be liable for:

• Indirect or consequential losses

• Loss of profits or business opportunities

• Courier or logistics delays

• Third-party service failures

• Product misuse or improper care

• Normal product variations

• Temporary website interruptions

• Events beyond our reasonable control

Where liability cannot be excluded under applicable law, our liability shall be limited to the extent permitted by law.

13. Indemnification

You agree to indemnify and hold harmless Hayavadana Creations, its owners, employees, affiliates, service providers, and partners from claims, damages, losses, liabilities, costs, or expenses arising from:

• Your misuse of the website

• Your violation of these Terms & Conditions

• Your violation of applicable laws

• Your infringement of any third-party rights

• Fraudulent or unauthorized activities conducted through your account

14. Force Majeure

Hayavadana Creations shall not be held liable for delays, interruptions, or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters

• Floods

• Fires

• Pandemics or public health emergencies

• Government restrictions

• Strikes

• Transport disruptions

• Power failures

• Internet outages

• Telecommunications failures

• Supplier or logistics disruptions

• Other unforeseen circumstances beyond reasonable control

15. Privacy & Data Protection

Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

By using our website or services, you acknowledge and consent to the collection and use of your information as described in our Privacy Policy, subject to applicable laws.

16. Dispute Resolution

In the event of any dispute arising out of these Terms & Conditions or the use of our services, the parties shall first attempt to resolve the matter amicably through mutual discussion and communication.

If the dispute cannot be resolved amicably, it may be referred to an appropriate dispute resolution mechanism, including arbitration where applicable and agreed or required under applicable Indian law.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable dispute resolution provisions and applicable law, the competent courts having jurisdiction over Hyderabad, Telangana, India shall have jurisdiction over disputes arising from these Terms & Conditions or our services.

18. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by applicable law.

19. Changes to Terms

Hayavadana Creations reserves the right to modify, update, or replace these Terms & Conditions from time to time.

Any changes may be posted on this page with an updated effective date.

Your continued use of the website or services following such changes constitutes acceptance of the revised Terms & Conditions, subject to applicable law.

20. Business Information

Hayavadana Creations commenced its business operations on May 9, 2026, and operates through both offline and online stores.

Business Address:
3rd Floor, Srinivasam Building, Flat No. 301, 371,
HMT Hills Road, HMT Hills, Road, Near JNTU,
Pragathi Nagar, Hyderabad, Telangana – 500085, India.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Hayavadana Creations

Email: hayavadana1802@gmail.com
Phone: +91 8247257771

Address:
3rd Floor, Srinivasam Building, Flat No. 301, 371,
HMT Hills Road, HMT Hills, Road, Near JNTU,
Pragathi Nagar, Hyderabad, Telangana – 500085, India.