Shipping policy

At Hayavadana Creations, we are committed to delivering your orders safely, securely, and as efficiently as possible. Every order undergoes appropriate quality inspection and secure packaging before dispatch to help ensure that it reaches you in good condition.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Shipping Coverage

We currently provide shipping services across India, subject to courier service availability at the destination.

Orders are dispatched from our operations in Hyderabad, Telangana, India, after completing the applicable quality checks and secure packaging procedures.

We may expand our shipping services to additional locations in the future.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the order is placed.

Shipping charges may vary depending on:

• Delivery location

• Product weight

• Package dimensions

• Shipping method

• Courier service availability

• Promotional offers applicable to the order

Any applicable shipping charges will be communicated to the customer before order confirmation.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Please note:

• Orders placed on Sundays or public holidays will generally be processed on the next working day.

• During festive seasons, sale events, or high-demand periods, processing times may be extended.

• Products requiring customization, alteration, stitching, or special preparation may require additional processing time.

• Orders may require additional verification before dispatch in certain circumstances.

Order processing time does not include the delivery transit period.

4. Estimated Delivery Timelines

After dispatch, orders are generally delivered within 3–8 business days, depending on the destination and courier service availability.

Remote, rural, or locations with limited courier connectivity may require additional delivery time.

All delivery timelines are estimates and are not guaranteed.

Delivery timelines may also be affected by public holidays, weather conditions, courier delays, transportation disruptions, or other circumstances beyond our reasonable control.

5. Shipping Partners & Tracking

Hayavadana Creations may ship orders through trusted courier and logistics partners depending on the delivery location, service availability, and operational requirements.

Once your order has been dispatched, tracking details may be shared through:

• SMS

• WhatsApp

• Email

Customers can use the tracking information provided to monitor their shipment status.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information, including:

• Full Name

• Mobile Number

• Shipping Address

• Landmark, if applicable

• City

• State

• PIN Code

Any delays, failed deliveries, or additional charges resulting from incorrect or incomplete information may be the responsibility of the customer.

If an order is returned to Hayavadana Creations because of an incorrect, incomplete, or inaccessible address provided by the customer, applicable re-shipping charges may be borne by the customer.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

Delivery may not be completed due to:

• Customer unavailability

• Incorrect address details

• Unreachable phone number

• Refusal to accept delivery

• Incomplete delivery information

• Location being outside the courier serviceable area

If delivery cannot be completed, the shipment may be returned to us.

Courier partners may make up to three delivery attempts before returning the shipment, although the actual number may vary depending on the courier partner and destination.

In such cases, re-dispatch of the order may require additional verification and applicable shipping charges.

8. Delayed Deliveries

While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

• Courier partner delays

• Weather conditions

• Natural disasters

• Government restrictions

• Transportation disruptions

• Public holidays

• Strikes or labor disputes

• Technical or logistical issues

• Other force majeure events

Hayavadana Creations shall not be held responsible for delays caused by such circumstances.

However, we will make reasonable efforts to assist customers with tracking and resolving shipment-related issues.

9. Damaged, Tampered, or Missing Packages

If your package appears damaged, tampered with, opened, or incomplete upon delivery, please take appropriate evidence before opening the package.

Important — Unboxing Video

Before opening the package, record a clear and continuous unboxing video showing:

• Shipping label

• Outer packaging

• Package seal

• Complete opening process

• Product condition immediately after opening

• Product tags and packaging

Customers must report damage, tampering, missing items, or incorrect products within 24 hours of delivery.

Claims submitted without valid unboxing video evidence may not be accepted.

Please contact Hayavadana Creations customer support immediately with the required evidence and order details.

For complete eligibility requirements, customers should also refer to our Return, Refund & Exchange Policy.

10. Order Tracking

Once your order has been dispatched, tracking information will be sent to the contact details provided during checkout, where tracking is available.

Tracking updates are generally available within 24 hours of shipment, although the timing may vary depending on the courier partner.

If tracking information does not update for an extended period, customers may contact our support team for assistance.

11. Fair Usage Policy

To maintain efficient service for all customers, Hayavadana Creations reserves the right to restrict certain services or require additional verification for accounts that repeatedly:

• Refuse deliveries without valid reasons

• Place fraudulent or suspicious orders

• Abuse return, refund, or exchange policies

• Provide inaccurate shipping information

• Repeatedly cancel confirmed orders

• Misuse Cash on Delivery or other payment services

Customers who repeatedly refuse deliveries without valid reasons may be restricted from placing future orders, including Cash on Delivery orders, where applicable.

Future orders may require prepaid payment methods and/or additional verification before dispatch.

12. Shipping Restrictions

Hayavadana Creations reserves the right to:

• Decline shipment to locations that are not serviceable

• Cancel orders due to logistical limitations

• Restrict delivery of certain products to particular locations

• Refuse shipment where required by law or regulatory restrictions

If an order cannot reasonably be fulfilled, the customer will be notified and any eligible refund will be processed in accordance with the applicable policies.

13. Changes to This Shipping Policy

Hayavadana Creations reserves the right to modify, update, or replace this Shipping Policy from time to time.

Any changes will become effective upon publication of the updated policy on the website.

Customers are encouraged to review this Shipping Policy periodically for any updates.

14. Business Information

Hayavadana Creations commenced its business operations on May 9, 2026, and operates through both offline and online stores.

Business Address:
3rd Floor, Srinivasam Building, Flat No. 301, 371,
HMT Hills Road, HMT Hills, Road, Near JNTU,
Pragathi Nagar, Hyderabad, Telangana – 500085, India.

15. Contact Us

For shipping-related questions, delivery assistance, or order tracking support, please contact us:

Hayavadana Creations

Email: hayavadana1802@gmail.com
Phone: +91 8247257771

Address:
3rd Floor, Srinivasam Building, Flat No. 301, 371,
HMT Hills Road, HMT Hills, Road, Near JNTU,
Pragathi Nagar, Hyderabad, Telangana – 500085, India.

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST, excluding public holidays.